Cancellation Before Payment

If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later references.

We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we are not processing your order.

You are under no obligation to follow through and pay for an order just because you checked out your shopping cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.

If your order is more than a week old please note you may not be able to "reactivate" it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency conversions. You may need to repeat the order with a new cart.


Withdrawing An Order After Payment

a) Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.

b) Orders canceled 2-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

c) Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

d) Once your order has been shipped, it can no longer be canceled.